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    support

"How can an intelligent creature think that it's okay to use the atmosphere as a dump?" - David Suzuki

   
Support

This section is for existing ecobutton™ users who are experiencing technical issues relating to their software or hardware.

Common Support Queries: (click the following queries for solutions)
     
  Windows 7 & Vista Related Solutions
   
1. After I wake from ecomode a password is needed
   
2. After my computer wakes a hardware device doesn't respond
   
3. My Computer automatically wakes itself
   
4. Miscellaneous Problems / Fault finding
   
5. Optimal Setting of your ecobutton™
   
6. Error message "Preparing to standby"
   
7. When I press a key on my keyboard to wake my PC nothing happens
   
8. Error message "Windows cannot find ecobutton"
   
9. The savings screen - display problems
   
  Windows XP Related Solutions
   
1. After I wake from ecomode a password is needed
   
2. After my computer wakes a hardware device doesn't respond
   
3. My Computer automatically wakes itself
   
4. Error message "Standard 101/102-Keyboard prevents standby"
   
5. Miscellaneous Problems/ Fault finding
   
6. Optimal Setting of your ecobutton™
   
7. Error message "Preparing to standby"
   
8. Error message "Standby not supported"
   
9. When I press a key on my keyboard to wake my PC nothing happens
   
10. Error message "Windows cannot find ecobutton"
   
11. The savings screen - display problems

You might also find the answers you need in our FAQs section >>here
   
If you are still experiencing technical difficulties and cannot find the answers here, please contact us at the link below and a member of our support team will be in touch. We aim to respond to all enquiries within 24hrs
>>email here
© 2007-2009 Invent Technology Solutions Ltd. ecobutton® is a registered trademark of Invent Technology Solutions Ltd
International Patent Application PCT/GB2008/002659 pending / Chinese Utility Model 200890000005.2 pending Foreign rights reserved